by Renée Cockrell, MAT,
NBCT
To achieve our mission of empowering the whole student to profoundly impact our world truly takes a village. We all must work together. As such, engaging parents and guardians effectively in collaboration to maximize student learning is an essential part of your work as a teacher at our school. Each of the following statements in bold is an expectation for effective communication with parents or guardians. Accompanying each expectation, you will find suggestions and resources. Remember that your mentor teacher and department chair are available to help you with any questions you may have. See your Staff Handbook for more information regarding expectations for communication in your role as a student’s advisor.
To achieve our mission of empowering the whole student to profoundly impact our world truly takes a village. We all must work together. As such, engaging parents and guardians effectively in collaboration to maximize student learning is an essential part of your work as a teacher at our school. Each of the following statements in bold is an expectation for effective communication with parents or guardians. Accompanying each expectation, you will find suggestions and resources. Remember that your mentor teacher and department chair are available to help you with any questions you may have. See your Staff Handbook for more information regarding expectations for communication in your role as a student’s advisor.
Establish a Positive Tone – ASCD (2015) identifies sharing the positive as a powerful way to establish rapport in your communication with parents and guardians. Hammond (2015) argues that effective educators must “work on creating positive relationships with students’ families so that you are in partnership with them” (p. 154). Here are some ways to set a positive tone from the start to begin building positive and collaborative relationships that will support student learning:
- Set aside time each week to make a few phone calls or send a few emails solely for the purpose of sharing something positive about learners in your classroom with their parents or guardians. This might take the form of sharing about a student’s high-quality work or exceptional participation in class. It might be an update on progress or improvement with attendance, behavior, or course performance. Not only will this build rapport with parents and guardians, but it might boost your mood, too! I love to end the week this way, but I’ve also been known to take the time to make some positive calls after a particularly rough day.
- Share key resources that will help a parent or guardian support student learning in your class. Consider including the URL for your class website, ways to contact you when necessary, and a copy of the course syllabus. Take caution, however, not to overload parents or guardians with more resources than are truly helpful. Use Blackboard to send a welcome message to all contacts for students in your classes during the first week of each quarter, and include key resources in this message. Beginning by offering useful resources and encouraging communication will help set a positive tone and begin establishing trust.
- Even when you must call to address issues that may arise regarding student attendance, behavior, or course performance, be sure to take time to share what the student is doing well. Establishing the positive by focusing on student strengths, even in the midst of struggles, is a powerful way to form positive relationships that will support student growth.
Center Student Voices – Whenever possible, include the student, the student’s own words about his or her learning, and/or the student’s goals in your communication.
- See your Staff Handbook for a copy of the Weekly Progress Report, which all students are expected to complete on Wednesdays in advisory period. After working closely with students on setting quality SMART goals (Yemm, 2013), you can communicate the students’ goals, in their own words, to parents and guardians. Follow up with information regarding students’ progress toward achieving their learning goals as the quarter progresses to keep parents and guardians apprised of the work students are doing in our school.
- For certain contacts, especially positive updates, it may be appropriate to call the parent or guardian on speakerphone and have the student present in the room with you. Allowing the student to speak to his or her own progress builds ownership, confidence, and agency. This is one reason conferences at our school involve parents, teachers, and students. By directing questions about what is going well, what would help improve the situation, and how you can help to the student first, you empower that student to own his or her learning and growth. Additionally, asking the parent or guardian for input will encourage collaborative support of the student’s learning and growth.
Employ Culturally Responsive Communication & Equitable Practices – Honoring the unique backgrounds and perspectives of every family our school serves will increase student learning (Hammond, 2015), and it is an expectation of all staff. According to Linton & Davis (2013), an equitable school culture is one in which “deliberate collaborative efforts exist between staff and the community, families, parents, and caretakers of students” (p. 79).
- By establishing a positive tone and centering the student’s voice, you should already be well on your way to establishing a learning alliance with students and their parents or guardians. According to Hammond (2015), an effective learning partnership alliance requires three components: a pact or “formal agreement… to work on a learning goal” (p. 94), teacher as ally and warm demander (see the Restorative Practices section of the Staff Handbook), and the student as the driver of his or her own learning. Engage parents as authentic members of the learning alliance partnership in giving feedback and suggestions on students’ personal learning goals and needs.
- It is of vital importance that all of our students learn and grow as much as possible. To that end, translation services are available for both written and spoken communications. See the front office for details. To be an equitable and effective teacher in our school, you must never avoid communicating with parents or guardians simply because you do not speak the same language as they do.
- Collaborate with parents and guardians to get their voices, traditions, and values into the classroom. For example, Hammond (2015) recommends requesting that parents or guardians share “’dichos’ (proverbs and sayings) they use at home or grew up with… proverbs that guide and impart knowledge” (p. 148). Hammond (2015) suggests posting these “pithy sayings [that] express universal truths in just a few words and are easily remembered” (p. 148) around the classroom and the school. This can honor and strengthen cultural ties as well as supporting student learning and growth.
Follow Up & Follow Through – Following up and following through is an essential element of professionalism. It also builds trust and rapport with stakeholders.
- Take notes when you communicate with parents or guardians, and be sure to follow up on action you say you will take. This may take the form of passing a request for communication on to the school social worker or counselor, or it may involve cc’ing a parent or guardian on an email on a follow up to another staff member, perhaps the student’s advisor or other teacher. As you are expected to follow through with what you tell parents or guardians you will do, be careful not to promise things you cannot deliver. It is always acceptable to say, “I will check on that and get back to you,” as long as you do, in fact, get back to the parent or guardian.
- As you’ll note from reading your Staff Handbook, any parent contact must be logged in the Visits module of Q. Taking notes during parent contacts will assist you with this as well.
- Our restorative practices model involves actively working to build, repair, and sustain authentic, collaborative learning relationships. As such, in the event that you have contacted a parent or guardian regarding a student’s struggles with attendance, behavior, or course performance in one of your classes, you are expected to follow up that communication with updates on progress or growth within two-three weeks at the latest.
Don’t Avoid Difficult Conversations, But Ask for Help When You Need It – Authentic learning and growth for our students and ourselves does not come easily. There will be times when you must engage carefully in difficult conversations with colleagues, parents or guardians, and students. By following the suggestions above, you will be on the right track. However, in the event that you need support or require a moderator when emotions run high, your administrative team is always willing to help.
References
ASCD. (2015). Tell me about… good ways to communicate with teachers. Educational Leadership, 72(7). Retrieved from http://www.ascd.org/publications/educational-leadership/apr15/vol72/num07/Good-Ways-to-Communicate-with-Teachers.aspx
Hammond, Z. (2015). Culturally responsive teaching & the brain: Promoting authentic engagement and rigor among culturally and linguistically diverse students. Thousand Oaks, CA: Corwin.
Linton, C., & Davis, B. M. (2013). Equity 101: Culture. Thousand Oaks, CA: Corwin.
Yemm, G. (2013). Essential guide to leading your team: How to set goals, measure performance and reward talent. New York, NY: Pearson.